MeetMe Mobile Controller

Frequently Asked Questions

What is MeetMe Mobile Controller?

MeetMe Mobile Controller is a new value-added feature for MeetMe. It is an application for your smartphone that helps you as the chairperson of a conference call. With Mobile Controller, you can set up and manage MeetMe calls from your smartphone and enjoy an extra smooth conference calling experience with enhanced visibility, security and control.

Does that mean I have to take the conference call from my mobile phone?

No – the Mobile Controller application turns your smartphone into a 'remote controller' of your MeetMe call, independent of the phone you are using for actual participation in the call. The chairperson and all invited participants can still dial in as normal from any phone, e.g. their desk phone or meeting room speaker phone. However, as chairperson, you can then manage the call from your smartphone for enhanced visibility, security and control.

Which smartphones are supported?

You can use Mobile Controller on any recent BlackBerry (with operating system 4.1 or newer) , Windows Mobile smartphone (with operating system 5 or newer), iPhone running iOS v3, and Android.

How does Mobile Controller give me greater visibility and security over my MeetMe calls?

Mobile Controller improves visibility by displaying the names and/or phone numbers of the participants on your call, in real-time. This leaves you free and comfortable as the chairperson to focus on your meeting, rather than always wondering or needing to ask "who just joined" or "who just dropped off?" Mobile Controller will even alert you when your conference has started by buzzing an alert to your smartphone as soon as the first invited guest joins your conference.

Mobile Controller improves security by enabling you to see if an uninvited guest accidentally joined your call, perhaps because a call runs late and overlaps into another starting call. You will also know exactly who's left your call, so that you're comfortable to have a private debrief with your team at the end of a wider call.

As Chairperson with Mobile Controller, can I still dial into the call in the normal way?

Sure – you can still dial into the call in the normal way from any phone. If you are also monitoring the call using Mobile Controller on your smartphone, your name will appear on the application's real-time listing of call participants as soon as you've dialled in.

Instead of in and punching access codes, can I use Mobile Controller to request a 'dial out' to my phone?

Absolutely. If you prefer, you can use Mobile Controller to help you join the call without needing to remember any access numbers and pass codes. Using the 'Join as Chairperson' feature, you can select any phone you wish to join from and the conference will dial out to you immediately.

How else does Mobile Controller help me as chairperson during the call?

During the call, Mobile Controller will always show you a real-time list of who's on your call. If someone is missing, you can use Mobile Controller to add them to the call from your smartphone address book. If someone has joined from a noisy location – perhaps their car or a noisy airport concourse – then you can use Mobile Controller to mute that particular participant.

Below is a full feature list of Mobile Controller:

• Receive 'Call Start Alerts' to your smartphone as soon as the first invited participant joins your call
• Join the call as chairperson – from any telephone – without the need to punch in your MeetMe access numbers or pass codes
• Monitor, in real-time, who's on your MeetMe call – or missing – at any given moment
• Make sure only your invited participants are in the conference
• Add missing participants into the call from your smartphone's address book
• Mute individual participants with any disturbing background noise (Please note that if you mute a participant from the mobile controller, they will not be able to use *6 to un-mute themselves.)
• Lock the conference to ensure no further access
• Record the call
• Assign a billing code to a conference
• Send email or calendar invitations from your smartphone, pre-populated with your MeetMe dial-in details

Do my invited guests need to have Mobile Controller too?

No – Mobile Controller is essentially a tool for the chairperson. All your invited guests can join the call by dialling in as normal.

If my smartphone is turned off or does not have a data signal, will my MeetMe call still work?

Yes – Your MeetMe account can work completely independently of the Mobile Controller application. Mobile Controller is an optional tool designed to help the chairperson manage their calls for a smooth calling experience, but it is not a requirement in any way.

Some of the participants are listed as 'unknown' or 'withheld' – why?

If the participant is calling from a phone number that has Caller ID blocked, then Mobile Controller application will display “number withheld” or “unknown.” In cases where the Caller ID is not blocked, then Mobile Controller tries to match the Caller ID to a name either in your smartphone's address book or a list of phone numbers belonging to colleagues in your company. If no name is found, a location is displayed.

If participants are calling from a building that sends out a generic number (perhaps from multiple extensions behind the same switchboard), what will the Mobile Controller application present?

In this case, Mobile Controller will show multiple instances of the numbers presented from that location. Although it is not possible to resolve this common Caller ID against individual participant names, it may present the name of the company associated with that switchboard number.

If I am talking on my smartphone, can I use Mobile Controller to monitor and control the conference?

This depends whether you have a smartphone on a 3G, UMTS, or EVDO network. If so, then yes, you will be able to speak into your smartphone and use Mobile Controller at the same time. However, on GPRS or EDGE networks, you will only be able to either speak or control from your smartphone - not both. As such, if you choose to join the call as chairperson from your smartphone, you would lose the call management capabilities of Mobile Controller.

Can the chairperson use Mobile Controller to send out a call invitation?

Yes - the chairperson can use Mobile Controller to open an email or calendar appointment on their smartphone pre-populated with their MeetMe Global Access details, ready to send out to invited participants.

What dial-in numbers are sent to invited participants?

This would only be the toll and toll-free number associated with the conference on that bridge. Whatever number was assigned when the conference was created.

How are global access numbers stored/presented in the invitations?

They won't be, only the toll and toll-free number associated with the conference on that bridge. Whatever number was assigned when the conference was created.

How much does Mobile Controller cost?

Mobile Controller is free to download and there are no monthly fees for the software. The only charges are for actual usage. On calls where you use Mobile Controller as chairperson, you will pay as though they were an additional participant leg on the call from the time the first participant joins the call to the time the last participant leaves.

How do I get Mobile Controller?

If you are an existing MeetMe Global Access customer, you can download Mobile Controller right now by visiting http://m.btconferencing.com/controller on your smartphone browser.However, if you have a BlackBerry smartphone that has been set up by your IT department using a BlackBerry Enterprise Server (BES), you may have to ask their permission to download the application. iPhone can be downloaded from iTunes application store and Android from: Android Marketplace

I've tried to download Mobile Controller but I can't, why?

If you have a BlackBerry smartphone that has been set up by your IT department using a BlackBerry Enterprise Server (BES), you may have to ask their permission to download the application.

What has to be done to deploy via the BlackBerry Enterprise Server?

Deploying via the BES is fast and simple, and is often preferred by enterprise IT departments so that they can retain greater control and management over approved applications on mobile devices. The process typically takes no more than 15 minutes, is approved by Research In Motion (RIM) and is fully documented for the BES Administrator.

Our company does not have a BlackBerry Enterprise Server - does that matter?

No, that doesn't matter at all. As above, the application can be downloaded to iPhone, BlackBerry or Windows Mobile smartphones by visiting http://m.btconferencing.com/controller on your smartphone browser. In fact, there is no equivalent of the BES for Windows Mobile devices, and therefore this is the required download method.

What happens if I change my smart phone?

If you change your smartphone, you will have to re-install the Mobile Controller application. If the application does not login automatically, you will be asked to enter your chairperson and participant pass codes to login.

What happens if my MeetMe Global Access pass codes (either or both chair or participant pass codes) are changed?

The changes will be automatically pushed down to the Mobile Controller application within 12 hours.

I'm not a MeetMe Global Access customer, but can I use Mobile Controller anyway on my conferencing service?

No - Mobile Controller is a value-added feature for MeetMe Global Access customers only. You must have a MeetMe Global Access account to benefit from Mobile Controller.

If the chairperson uses the Mobile Controller application to dial-out to a participant, will the cost be incurred on the chairperson's mobile phone bill or onto the cost of the MeetMe Global Access call?

The cost will be incurred on the MeetMe Global Access call. The mobile phone is just being used as a control tool to instruct MeetMe Global Access to dial out to the participant.

What happens if I have more than one MeetMe Global Access conference? What if I have more than one MeetMe Global Access account?

The Mobile Controller can be configured to use more than one MeetMe Global Access conference.

How do I uninstall the application?

Please follow your smartphone's instructions to uninstall the application. On the BlackBerry, go to Options, Applications, find the Mobile Controller application, and choose Delete from the menu. On a Windows Mobile smartphone, go to Settings>>Remove Programs, choose the Mobile Controller application, and click Remove. If you have a BlackBerry smartphone and the application was deployed using the BES, you may need to talk to your BES administrator to uninstall the application. On iPhones you can uninstall by following the standard iPhone procedure to remove application on the device or through iTunes.